|
All our products
are available to trial as small free-of-charge
samples. If you know which product(s) you would
like to sample then please contact the office
by email, phone or fax to arrange delivery.
In reality you dont
even need to know which enzyme you want, just
tell us the problems you are experiencing or what
you are trying to achieve and we will provide
you with samples that we think will help. If you
try these and they do not totally fit the bill
then we can develop a specific product especially
for you. If you need to discuss your requirements
our sales executives and sector experts can advise.
Advice can also be given on our equivalents to
other enzyme products.
The more information you can give on the application
and process conditions the easier it will be for
us to recommend the optimal product for your process.
However, if we do not have a product which is
suitable, then we can work with you to tailor
a product to meet your exact requirements.
We despatch 95% of requests
for standard catalogue samples within 3 working
days of receipt of the request. With each sample
despatch we include a sample receipt form to be
completed and faxed back to us on receipt of the
samples. This details the samples received and
when the samples will be tested and for what application.
Our sales executives will then contact the customer
to obtain trial feedback. We value feedback from
customers on how our samples have performed in
their trials, the information is invaluable for
us and the customer. It helps us build a database
of information on how our enzyme products perform
in different applications. We can also assist
the customer because if the trial has not given
satisfactory results our sector experts can make
recommendations to change conditions or dosage
rates or may even suggest trying an alternative
product.
Please note that whilst we
do supply kosher products commercially, it is
not possible to provide kosher samples.
When the standard sample size has been successfully
trialled, we can provide a one-off
intermediate sized sample free of charge for scale-up
trials. The customer then has the added assurance
that the product will perform on a larger scale
without having to commit financially to the smallest
commercial pack available. We are one of the few
enzyme companies to do this, most other companies
will expect you to pay for your first larger quantity.
|