Technical & Regulatory Coordinator (Customer Service)

August 17, 2017 4:59 pm Published by

Salary: £23,000 with development increments, plus bonus and benefits
Location: Nantgarw, Cardiff
Hours: 09:00 to 17:00 Mon-Fri

Biocatalysts is a customised enzyme discovery, development and manufacturing company based in the UK, with a subsidiary in Illinois, USA. We work with our customers, many of which are the top blue chip food companies, to provide unique enzyme solutions that will help them solve process problems, valorise waste, facilitate a biochemical reaction or deliver competitive advantage through using a unique product.

Due to our on-going commitment to expanding our product portfolio which is central to accelerating our growth, we have an opportunity for a Technical & Regulatory Coordinator who will have an integral role within our Customer Service team.

In this customer centric role, you will manage all global customer regulatory, product enquiries and complaints in a way that will delight our customers and move our customer service to an even higher level.

To be successful in this role, you will need to be proactive with a strong desire to learn and develop your knowledge whilst working towards becoming a specialist in regulatory affairs. To support your development, you will be given a comprehensive training and development programme.

You must possess excellent administrative skills along with the ability to multi-task without getting flustered, plan and organise your work systematically and methodically. You will not be afraid to pick up the phone and talk to our global customers and demonstrate a natural ability to communicate and develop strong relationships in a helpful and enthusiastic way.

Using your initiative and can-do attitude, you will respond to incoming customer enquiries, be responsible for telephoning our existing customers for their sales forecast, handling customer complaints and driving these through to successful resolution that will exceed our customers’ expectations.

A degree in science, regulatory affairs or equivalent is essential and having either a Customer Service or Business Administration qualification would be advantageous.

If you are someone who is looking for an opportunity to become a specialist within our Customer Service team, loves talking to customers and is motivated to succeed in this challenging role, we would love to hear from you.

To apply, download our recruitment pack and either submit your Curriculum Vitae using the below button or email it to us. Please send to:
Biocatalysts Ltd, Cefn Coed, Parc Nantgarw, Cardiff CF15 7QQ
Contact: Pauline Denner

Closing Date: 12:00 noon on Wednesday 6 September 2017


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This post was written by Danielle Lloyd