Starting salary: £22,500 plus bonus and substantial benefits
Location: Cardiff, UK
Hours: 9:00 – 17:00 Mon – Fri
Biocatalysts is a customised enzyme discovery, development and manufacturing company based in the UK, with a subsidiary in Illinois, USA. We work with our customers, many of which are the top blue chip food companies, to provide unique enzyme solutions that will help them solve process problems, valorise waste, facilitate a biochemical reaction or deliver competitive advantage through using a unique product.
We have an opportunity for a Sales Order Processor/Export Administrator who will have an integral role within our Customer Service team.
You will be processing our customers’ sales orders accurately using our Sage 200 system so being meticulous with attentive to detail is essential to becoming successful in this role. You will prepare export documentation (Defra, EUR1, Certificate of Origin) from point of order, manage stock for our USA subsidiary and liaise with our freight forwarders to ensure customer orders arrive on time all around the world.
You must possess excellent administrative skills along with the ability to multi-task without getting flustered, plan and organise your work in a systematically and methodically. You will not be afraid to pick up the phone and talk to our customers and demonstrate a natural ability to communicate and develop strong relationships with our global customers in a helpful and enthusiastic way.
Using your initiative and can-do attitude, you will respond to incoming customer enquiries, be responsible for telephoning our existing customers for their sales forecast, handling customer complaints and driving these through to successful resolution that will exceed our customers’ expectations.
GCSEs including English and Maths above Grade C or equivalent along with experience in logistics is essential and having either a Customer Service or Business Administration qualification would be advantageous.
If you are someone who is looking for an opportunity to become a specialist within our Customer Service team, loves talking to customers and is motivated to succeed in this challenging role, we would love to hear from you.
To apply, download our recruitment pack and either submit your Curriculum Vitae using the below button or email it to us. Please send to:
Biocatalysts Ltd, Cefn Coed, Parc Nantgarw, Cardiff CF15 7QQ
Contact: Pauline Denner
Closing date: 09:00 am Thursday, 31 January 2019
This post was written by Danielle Lloyd