Customer Services Manager

May 18, 2018 3:07 pm Published by

Salary: £30,000 pa dependent on experience plus bonus and substantial benefits
Location: Nantgarw, Cardiff
Hours: Full Time – 09:00 – 17:00 Mon – Fri

Biocatalysts, an award winning, knowledge-based company, is the UK leading provider of specialist enzyme products to many of the world’s global, blue chip food companies.

Our growth rate and World Class Customer Service is the envy of our competitors. Central to accelerating this growth is a newly created opportunity for a Customer Service Manager, who will manage and lead a highly motivated and committed Customer Service team.

You will manage and provide ‘hands on’ support with sales order processing, organising global shipment of product; the sales enquiry process; sales forecasting; proposals and quotations; and administration support.

You and your team will have a proactive approach to working closely with our external sales team to support and help them to ensure every interaction within the sales and customer service environment underpins customer service excellence.

You will have an excellent telephone manner, be confident, inquisitive with a commercial flair and ability to get beneath exactly what the customer needs by asking the right questions and delivering a solution that will engage and ultimately delight our customers.

You will have a minimum of 2 years’ experience of managing a small team in a customer service or sales environment and have the natural ability to communicate and develop strong relationships across the business in a friendly and positive way. You will take ownership of any issues and close off all complaints to the customer’s satisfaction. Using your initiative, keen eye for detail with a ‘right first time’ mindset, you will use your ideas to drive continuous improvement.

6 GCSEs including English, Maths and Science is essential along with a Customer Service, Business Administration or Marketing qualification. Proven success in managing a small team within a Customer Service or Sales environment, delivering a high quality service and maximising the customer experience is essential for this role.

If you are someone who will not be fazed by the science, has excellent people skills, motivated by challenging targets, has the drive and ability to get things done, loves talking to customers and always deliver what you promise, please send your CV through today.

To apply, download our recruitment pack and either submit your Curriculum Vitae using the below button or email it to us. Please send to:
Biocatalysts Ltd, Cefn Coed, Parc Nantgarw, Cardiff CF15 7QQ
Contact: Pauline Denner

Closing Date: 09:00 hrs on Monday 13 August 2018



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This post was written by Danielle Lloyd